Terms of Service

1. General Overview
These Terms of Service govern your use of our website and services provided by Ribbon Bunny Gift Sdn Bhd. By using our website, you agree to comply with and be bound by these terms. Please review the following terms carefully.

2. Service Offerings
We provide custom dessert tables, corporate gift services, workshops, and personalized baked goods. All services are subject to availability and may require a deposit or advanced booking to confirm.

3. Payment Terms

  • Deposits: Full payment is required to confirm all bookings.
  • Final Payment: Full payment is due 7 days before the event or product delivery.
  • Accepted Methods: We accept bank transfer.

4. Cancellation & Refund Policy

  • Cancellations made [number] days before the event will receive a full refund.
  • Cancellations made within [number] days of the event will be subject to a [percentage]% cancellation fee.
  • Refunds are not available for custom orders once production has begun.

5. Customization & Design
Clients may request customization of cakes, cookies, or gift sets. All designs must be approved in writing. Changes to designs must be communicated before production begins.

6. Liability
We are not responsible for any damages caused by improper storage or handling of our products after delivery. Allergen information must be communicated at the time of order. We will not be held responsible for any allergic reactions resulting from undisclosed allergies.

7. Event Changes
Changes in event date or location must be communicated as soon as possible. We will do our best to accommodate changes, but additional fees may apply depending on the scope of the change.

8. Intellectual Property
All designs, logos, and printed materials created by us remain the intellectual property of Ribbon Bunny Gift Sdn Bhd. Clients are not permitted to replicate or resell our products without explicit permission.

9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia.

10. Contact Information
For any questions about these Terms of Service, please contact us at +6012-222 8750.